RETURN POLICY

 

What is roseX's Return Policy?

We really are interested in your satisfaction!

  • We are happy to accept returns for exchange and in-store credit within 72 hours from when your order was shipped. We do not offer refunds for returns.
  • There is a $15 restocking fee associated with each return.
  • In-store credit will be issued for the exact price you paid for the items minus the discount amount (if a discount was applied in your original order) and minus the restocking fee.
  • Return items must be unworn/unwashed and in new condition - this includes visible signs of use including: deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your return for in-store credit if the items are not within these conditions upon receipt of the items here at roseX.
  • WE DO NOT ACCEPT RETURNS ON ANY SWIMSUITS/ONE-PIECES/UNDERWEAR/LAST CHANCE ITEMS.
  • We will not issue in-store credit, refund adjustments or exchange items for orders that have already been shipped or placed if they are discounted on sale
  • If you received defective, damaged or incorrect items, contact us within 5 days of when your package was delivered with a photo of the defect or issue.

  

How do I get my return started?

First, CLICK HERE and submit a request for your return.

Upon approval of your request, we will send you a USPS return label to your roseX account email, to use to send your items back to us. If you need us to send your label to a different email, please include the email in the comments section when placing your request for a return.

*Required- include a printed copy of your order confirmation or your packing slip in your return package that lists your order number and items that were ordered with us.

 

 What happens once my return items arrive at roseX?

Once we receive your return, We will send your personal in-store credit code to your roseX account email. If you need us to send the code to a different email please include the email in the comments when placing your request, or let us know at on the return form. 

Returns may take up to 7 business days to process once they are delivered back to roseX. We will process your return and issue your in-store credit as soon as humanly possible. Your satisfaction is very important to us!